EL: Effective Communication in the Workplace
Description
Course Description
This free course explores the importance of communication as a skill in the workplace. It aims to increase your understanding of communication skills and to help you to consider how your communication could be perceived by others. It will cover areas such as verbal and non-verbal communication, written-communication and using your communication skills in challenging and diverse situation.
Course Learning Outline
After studying this course, you should be able to:
Describe different types of communications and how they are used in the workplace.
Recognise the skills required for effective communication.
Understand the impact that communication can have on how people are perceived by others.
Identify how effective communication can overcome challenges in the workplace.
Reflect on current personal communication skills and how these can be developed and used more successfully.
General Information
This course is open to all BIACC employees.
For your convenience, you can do the e-Learning at your own desktop / workstation.